Medical Equipment Shop in Calicut

• 24-Hour Emergency Service – Special assistance is available to our patients 24/7.
• Delivery Service – Delivery service, setup, and patient instruction is included with all Durable Medical Equipment referrals.
• Patient assessment – A trained staff member meets with and assesses the needs of the patient. Patients, as well as equipment, are continually monitored to ensure timely care.
• Patient Training – Our trained staff comes to the patient’s home to make sure they are fully trained on the operation and care of equipment.
• Insurance Reimbursement – Medicare, Medicaid, and other third-party payers are prequalified for direct payment.

It is our desire to provide you with the best possible services and equipment available. However, if you have concerns or are not satisfied with the equipment and/or service provided, you may lodge a complaint with any of the branch locations by phone or in-person without fear of discrimination, reprisal, or unreasonable interruption of service.

We accept payment from most insurance companies for equipment and supplies. In some cases, your insurance may limit the number and type of supplies, require prior authorization, and have co-payments and/or deductibles. It is your responsibility to notify us of any changes in your insurance coverage. Rental equipment is charged on a monthly basis in most cases. Some types of equipment may be purchased rather than rented. Please contact our billing office if you would like to have your equipment changed to a purchase.

You have the right to refuse any medical equipment, supplies, or services. However, such refusal may require us to obtain a written statement releasing the agency from all responsibility resulting from such action. Should this happen, we would encourage you to discuss the matter with your physician for advice and guidance. Our role in the administration of medications (such as nebulized medications) is to provide you with equipment and education in proper equipment use.

Your medical record is maintained by our staff to document physician orders, assessments, progress notes, and treatments. Your records are kept strictly confidential by our staff and are protected against loss, destruction, tampering, or unauthorized use. Our Notice Of Privacy Practices describes how your protected health information may be used by us or disclosed to others, as well as how you may have access to this information.